Refund policy

 

We accept returns on items purchased within 30 days for a full refund (minus the cost of shipping). To be eligible for a return, your item must be in the same unused condition that you received it. 

To start a return, please contact us at hello@kinnhome.co. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receiving, and contact us immediately via this form if the item is defective, damaged or if you receive the wrong item, so that we can make it right. Please note, that variations in shape and glaze is an inherent part of handmade goods, and not considered a defect. Read more in our FAQ. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. Any damaged items will not be refunded. You’ll be automatically refunded on your original payment method. Unless you are returning a defective or damaged item, you will responsible for the cost of returned shipment. Please  allow 5-10 business days for your bank or credit card company to process and post the refund.